Your Right to Return and Returns Policy

You may return purchased Products for a full refund of the Product purchase price actually paid within 30 working days following the purchase date, subject to compliance with the following:

You must obtain an ismartgate return reference number (RMA). This number may be obtained from ismartgate by requesting the number via email at: servicerma@ismartgate.com or by calling us at:

EUROPE: +34 938 994 162 / +46 317 995 218 (Scandinavia)

NORTH AMERICA (USA & CANADA): +1 855 473 6765

AUSTRALIA - NEW ZEALAND: +61 7 3853 5449

SOUTH AFRICA: +27 082 932 2983

The ismartgate return reference number must be prominently displayed on the outside of the parcel in which the Products are returned.

Your ismartgate invoice must be enclosed with the returned Products. Products must be returned in the original packaging, in “as new condition”, and with all component products, parts, accessories, guarantee cards, manuals and other documents and items. Customer is expected to re-package the product properly in order to avoid damage during transportation and to ship the product to ismartgate at Customer’s own cost.

If you return Products (1) which have been damaged or used, (2) after the 30 working days returns period (or other longer period specified by applicable law), (3) parts of which, including components, included products, accessories, packaging, boxes, documents and/or other items are damaged or missing, or (4) without pre-paid delivery, ismartgate retains the right either to refuse to refund the Product purchase price (subject to applicable local law), or to charge you repair, restocking or related fees and delivery charges. ismartgate may in that case deduct those fees and charges from any payments to be refunded to you.

On return of Products, ismartgate will, subject to the above limitations, repay the actual amount paid to ismartgate in € Euros / $ USD / $ AUD / ZAR, less any fees and charges due to ismartgate (as per the above), by crediting your relevant credit card or bank account (or other means).

The issue by ismartgate of a return reference number shall not constitute an acceptance or acknowledgment of any right to return Products, except to the extent that these Terms or mandatory applicable laws confer such a right.

All authorized returns are expected to be shipped to:

EUROPE
REMOTE CONTROL SOLUTIONS Returns Dept.
C/ Ignasi Iglesias 161
43206 Reus - Spain

USA
GOGOGATE INC.
2217 Distribution Center Drive, Suite F
Charlotte, NC - USA

CANADA
REMSOL EUROPE S.L.
7351 Vantage Way
Delta, BC V4G 1C9 - Canada

AUSTRALIA
NOLOGO ACCESSORIES Pty Ltd
59-61 Qantas Dr.
Eagle Farm, QLD 4009 - Australia

SOUTH AFRICA
GLOPRO SOLUTIONS
93 Wordsworth Rd.
Farramere, Benoni 1501 - South Africa

Exceptions to right to return

The right of return does not apply if you do not purchase Products or Services as a consumer. The right of return and refund does not apply to software sold with ismartgate products, or as a separate product, if the license seal has been broken and/or shrink-wrap packaging opened. Further, you may not return a Product and claim a refund if the Product concerned is a personalized Product, such as an engraving or other means of individual personalization made in accordance with your specifications.

All products returned to ismartgate will be analyzed to determine eligibility of warranty as per the limited warranty policy described above. If the product is determined to be eligible for warranty ismartgate will bear all shipment costs back to the Customer. If product is determined to be ineligible for warranty as per warranty policy described above, ismartgate bears no responsibility to fix the product and product will be returned to customer at his own cost.